Last Updated: [Insert Date]

These Terms of Service (“Terms”) govern the use of services provided by [Your Business Name] (“we,” “our,” “us”). By engaging with our services, you (“Client” or “you”) agree to comply with and be bound by these Terms.

1. Services Provided

[Your Business Name] provides commercial and residential painting services, including but not limited to:

• Interior and exterior painting
• Custom finishes and decorative coatings
• Specialty services for various industries, such as corporate, healthcare, hospitality, education, and residential sectors
• Surface preparation and repair work as needed

The scope of the services will be outlined in the Service Agreement, which will specify the details of each project, including timelines, materials, and pricing.

2. Project Estimates and Pricing

• Estimates: We provide free, no-obligation estimates based on an initial consultation. The final price may vary depending on the specifics of the project, including the size of the space, materials chosen, and any unforeseen work required once the project begins.
• Quotations: A formal written quotation, including a breakdown of costs and payment terms, will be provided before work commences. All prices quoted are in [AUD] and include applicable taxes unless otherwise stated.
• Payment Terms: Payments are due according to the agreed-upon schedule outlined in the Service Agreement. For most projects, a deposit of [X]% is required prior to the commencement of work. Final payment is due upon completion of the project, unless otherwise specified in the agreement.

3. Client Responsibilities

The Client agrees to:

• Provide access to the property or premises during agreed working hours.
• Ensure the site is clear of furniture, artwork, and fragile items before work commences. We are not liable for any damage to items left on the premises.
• Advise us of any specific concerns or requirements, such as allergy sensitivities, special surface treatments, or existing conditions that may affect the work.
• Ensure that payment is made in accordance with the agreed-upon terms.

4. Scope of Work

• Project Variations: Any changes or additions to the original scope of work must be agreed upon in writing by both parties and may incur additional costs or extend project timelines.
• Work Timeline: Estimated timeframes for completion are based on the scope of the project and will be provided at the time of quotation. Delays due to unforeseen circumstances (e.g., weather, material shortages, or site access issues) may extend project timelines. We will communicate any delays promptly.
• Subcontractors: We reserve the right to use qualified subcontractors for specific tasks, including but not limited to surface preparation, scaffolding, or specialised treatments. All subcontractors are vetted for their qualifications and professionalism.

5. Warranty and Guarantees

• Workmanship Warranty: We provide a [X]-year warranty on our workmanship, which covers defects due to poor application or installation. This warranty does not cover damage caused by external factors such as weather, physical impact, or improper maintenance.
• Product Warranty: Paint products used in your project may come with their own manufacturer warranties. Please refer to the manufacturer’s documentation for specific terms.

6. Liability

• We are fully insured for general liability, workers’ compensation, and other necessary coverage to ensure your protection during the course of the project.
• We are not responsible for any damage to pre-existing conditions, such as wall cracks, water damage, or structural issues, unless otherwise specified in the Service Agreement.

7. Cancellation and Termination

• Client Cancellation: If you wish to cancel a project after the agreement has been signed, you must notify us in writing. Cancellations made within [X] days of the scheduled start date may incur a cancellation fee of [X]% of the total quoted price.
• Termination by Us: We reserve the right to terminate the contract if the Client fails to make payments in accordance with the agreed terms or if the Client breaches any of the obligations under this agreement.

8. Privacy and Confidentiality

We respect your privacy. Any personal or business information shared with us will be kept confidential and used solely for the purpose of providing our services. We will not disclose any personal information to third parties without your consent, except where required by law.

9. Force Majeure

Neither party will be held liable for failure to perform under this agreement due to events outside their control, including but not limited to natural disasters, war, strikes, or other unforeseeable events.

10. Dispute Resolution

In the event of any dispute or disagreement arising from the services provided, we agree to first attempt to resolve the issue through informal negotiation. If the dispute cannot be resolved amicably, the matter may be submitted to mediation or arbitration in accordance with the laws of [State or Territory].

11. Amendments

We reserve the right to modify or amend these Terms of Service at any time. Any changes will be communicated to clients in writing, and the updated Terms will be posted on our website.

12. Governing Law

These Terms of Service will be governed by and construed in accordance with the laws of [State/Territory], Australia. Any legal proceedings arising under or in connection with this agreement shall be brought in the competent courts of [State/Territory].

13. Acceptance of Terms

By engaging our services, you acknowledge that you have read, understood, and agree to these Terms of Service.